If possible, it’s recommended to ship to a business address for the reasons below: Willow Park Wines & Spirits will deliver orders to a residential or business address. Home delivery orders will be sent to your nearest Canada Post office and you will be notified where and when you can pick it up.Īll Shipping fees at checkout are calculated and set by Canada Post. Please Note: Due to COVID-19, Canada Post is no longer delivering packages directly to homes. Typically, urban addresses will receive packages within the early part of delivery estimates expect the latter part of delivery estimates for rural addresses.ĭelivery times or pickup times may be affected by weather or order volumes. Please allow for 1-3 business days for deliveries within Calgary and 2-10 business days for out of the city deliveries.ĭelivery times vary by product type and method of delivery. You will receive tracking information once your order has been processed and shipped out. *Please note event ticket refunds must be made 48 hours in advance due to the extended costs of putting these events on.*
Wines older than 7 years and/over $100 will not be refunded unless the respective producer agrees to have it replaced. Orders that have incurred a shipping fee can be refunded minus the shipping costs. If the item(s) is in sellable condition, it will be refunded. If you are not completely satisfied with your purchase, or need to return an item for any reason, please contact us at Refunds can be made up to 30 days after purchasing the item(s). We are not responsible to damage due to weather conditions.Willow Park Wines & Spirits goal is to 100% customer satisfaction. We are not responsible for defected corks or broken seals due to shipping. If a order has a significant leak, please contact us and we will do our best to resolve the issue. Leaks are not covered under our damage policy and cannot guarantee bottle will not leak. A refund can only be issued if the damaged product is returned. If any products are damaged during shipping, please email us a picture of the damaged product. The average size and weight of typical 750ml, 1.0L, 1.75L bottles and items with special packaging will require additional shipping costs and we contact you if there is any difference.Īll products are carefully packaged in shipping appropriate containers or boxes. If you place an order and an item is out of stock we will first attempt to get the product, if the product is unavailable we will send out the order without the out of stock product and refund the missing product.ĭue to demand and availability, we cannot guarantee that orders will be filled if you order a limited or seasonal release.Īll shipping prices are estimates and are based on your destination. Once your payment is confirmed we will try to ship your order within 3 business days and during the holidays some orders may take a little longer.
Price and availability are subject to change without notice. Absolutely no alcoholic beverages over 24% alcohol (48 Proof) should be shipped by air. Alcoholic beverages with less than 24% alcoholic content are not subject to hazardous materials regulations. We cannot be held responsible for damaged items due to the selection of ground delivery for your order! If you notify us that you would like your order to be put on hold until temperature conditions are more suitable for shipping, we will attempt to do so at no additional cost.Īlcoholic beverages with more than 70% alcohol content or 140 proof, including 95% grain alcohol are not available for purchase to be shipped. This is because of the potential heat exposure during warm weather conditions and extreme cold during the winter months. Ground delivery is not recommended for any order. If a return is allowed, the customer shall pay for all shipping costs and may be subject to 10% fee. If you require a refund, please email your request to: with your reason for return.
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